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Anonymous's avatar
Anonymous
9 years ago

Cannot play Sims Medieval (missing d3dx9_31.dll)

Dear sir/madam, I cannot play Te sims medieval in my window 7. Once clicked the start button from Origin platform, it just prompted out "Missing DLL:[d3dx9_31.dll] Error:0x7E. I have downloaded th...
Anonymous's avatar
Anonymous
9 years ago

Hi @EA_Mai,

Thank for your effective reply.

However, the same problem is occurred even in full screen and the lowest resolution.

Please advice, thank you very much.

Best,

Daniel

EA_Mai's avatar
EA_Mai
Icon for EA Staff rankEA Staff
9 years ago

I'm sorry to hear that, @Shockwavecbb.  Could you please give us more technical information about your computer? A dxdiag would be very helpful. You can find instructions on how to get a dxdiag here, and you can attach it to your answer.

Thanks,

Mai

  • Anonymous's avatar
    Anonymous
    9 years ago

    Thank you @EA_Mai, previously I have contacted the online staff and solved the problem.

    Thank you for your patient and suggestion before!

    All the best,

    Daniel

  • EA_Mai's avatar
    EA_Mai
    Icon for EA Staff rankEA Staff
    9 years ago

    I'm glad to read that @Shockwavecbb! 🙂

    You might want to share the solution to the issue in case someone else has the same problem in the future and finds this thread 😉

    Enjoy the game!

    Mai

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