Forum Discussion

11 years ago

Cannot redeem the product code for Sims Medieval

Hi, I have a copy of Sims Medieval on disc. I have just tried to redeem the product code on origin, but I keep getting this error message: We're sorry, this code cannot be redeemed here. Please rede...

AmberHartz

6 years ago

I have the same problem. Running windows 10.

I have the CD version of the game which does download, but the launcher won't even open.

I tried registering the game on origin and got sent to the sims 3 site.

I entered the code there, and it just said my code was invalid.

Tremayne4260
Hero
6 years ago
@AmberHartz , you'll need to contact EA Help to have the game added to your Origin account. You'll need to provide proof you own the game on CD/DVD, provide your original game code (usually a photo of your code will do) and they can add the game to your Origin account.