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bertilsson88's avatar
bertilsson88
8 years ago
Solved

Can't install The Sims 2 on Windows 7 or 10

I have tried to install The Sims 2 both on our desktop with Windows 10 and our laptop that has Windows 7. On both computers I get the following error message: "A problem occurred when trying to tran...
  • EA_Mai's avatar
    EA_Mai
    8 years ago

    Hi @bertilsson88,

    You are trying to install the game using a disk, right? In that case, I would recommend getting in contact with one of our advisers so they can turn your physical copy of the game into a digital copy in Origin.

    That should help with the installation in newer computers 🙂

    You can contact one of our advisers through EA Help, they will be able to check what's wrong, and help you with this issue.

    You will find a detailed explanation on how to contact them if you need it here.

    Cheers,

    -Mai

EA_Mai's avatar
EA_Mai
Icon for EA Staff rankEA Staff
8 years ago

Hi @bertilsson88,

You are trying to install the game using a disk, right? In that case, I would recommend getting in contact with one of our advisers so they can turn your physical copy of the game into a digital copy in Origin.

That should help with the installation in newer computers 🙂

You can contact one of our advisers through EA Help, they will be able to check what's wrong, and help you with this issue.

You will find a detailed explanation on how to contact them if you need it here.

Cheers,

-Mai

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