Forum Discussion

4 years ago

Solved

Error message Invalid license reason code =missing dll (d3dx9_31:dll) eror 0x7E

I bought the Sims Medieval yesterday and downloaded it. Everytime I try to play it, I receive the error message: Invalid license reason code =missing dll (d3dx9_31:dll) eror 0x7E I have tried to l...

Dknulaw
4 years ago
@StevensGirl14 I just bought sims medieval too, and ran into this problem. The game needs a file from a microsoft program that probably isn't on your computer. https://www.microsoft.com/en-us/download/details.aspx?displayLang=en&id=35 here is a link to the program, and if you download that then you should be set. 🙂

KaylaRose901

2 years ago

Lol this doesn't help, I have these and my game doesn't open.

jngxf65643q4

2 years ago

Watch this video and follow the instructions. It is an easy install fix that takes minutes!

https://www.youtube.com/watch?v=e9Y0DORU1Ec

If you don't want to watch the vid:

Open EA folder from This PC file C;

Open EA Games folder

Click on Sims Medieval folder

Open folder that says "redist"

Find DXSETUP, double click and run

Click finish.

Open your EA app and play your game!