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Please clear the EA App's cache again:
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
Then restart your computer, and create a new folder into which you'll install Sims Medieval. The folder should be on the root level of the drive, e.g. C:\Games is fine, but not C:\Program Files\Games.
If you use a third-party antivirus, disable it before trying to install the game. As long as you don't do anything else at the same time, your computer should be safe.
If this doesn't help, let me know whether the drive you're using is internal or external, and if external, what format it has. You can see this in Disk Management; hit Windows key-X to see the option to open it.
Hey!
I also have the same problem. Whenever its fully downloaded it automatically starts with zero mb again. There is no error message it just restarts the download automatically. Also I only use an internal drive. I followed all your advise about the cache, anti virus programs, restarting the computer, choosing a new folder etc. but the problem just doesn't go away. Do you have any advise for that? Thank you so much!
- puzzlezaddict7 months agoHero+
BexMC98 Please do all of this together, at the same time:
- Uninstall the EA App with Revo Uninstaller (the free version is fine), and restart your computer before reinstalling the App.
- Create another new folder on the root level of your drive into which you'll install the game.
- Disable your antivirus, temporarily, before trying to download the game.
- Run the App as an admin: right-click the desktop shortcut and select "Run as administrator."
- aniani37 months agoSeasoned Newcomer
Hello, i did everything just as you said, but it didn't help. What else can i do?
- BexMC987 months agoNew Novice
Thank you so much for the advise. Sadly it still didn`t work. I tried all of it multiple times, but it just keeps restarting the download the second it`s at 100%. Is there anything else I could try?
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