"I-LOVE-THE-SIMS" - is writing: "This code has already been used"

Good day. I have an issue with this promotional code. When I enter this code, the programm has wrote me "This code has already been used".
I tried to re-install program - no result. I was cleaning my cookies and ceche and enter this code in my browser on official page - no resust.

I haven't original game. Asking for help.

P.S. Sorry for my english, if something is wrong.