[Information] Obtaining a Replacement Registration Code

Warranty Policy for EA UK

*Players outside of the UK should note the following:

• For the North American Warranty, please see the post above.
• Players outside of the US and UK should disregard the below information and instead defer to their game packaging. If you have further warranty inquiries, ensure you are in your nation's correct help.ea portal by using the Country Selector and then contact a game advisor to receive details on warranty information in your area.

90-Day Warranty / Product Exchange or Return:
If you meet one of the following criteria and you are within the 90-day warranty period for console titles and 12 months for PC titles, you can return the product to Electronic Arts for a replacement.

• The product was determined to be defective by an Electronic Arts Technical Support representative.
• The product has been determined to be incompatible with your computer by an Electronic Arts Technical Support Representative.
• The product will not work on your computer because you do not meet the requirements.

When sending us your product, be sure to include a photocopy of the sales receipt showing the date of purchase, as well as the Requested Information shown below.

Product Replacement:
If you meet one of the following criteria, you can send your product along with a nominal fee to Electronic Arts for a replacement product.

• The product is 90 days past the purchase date for console customers, 12 months for PC customers
• The product has been scratched, broken, or has been damaged in another fashion.

Electronic Arts will replace damaged media, current stocks allowing. The original media needs to be returned with a cheque or postal order for £7.50 per disc (for PC titles), and £10.00 per disc (for console titles), made payable to Electronic Arts Ltd.

Please remember to include full details of the defect, your name, address, email address and if possible a daytime telephone number where we can contact you. It is recommended you use some form of recorded or guaranteed delivery, we cannot be held responsible for software that does not arrive with us.

Our address is:
Electronic Arts
Customer Warranty
PO Box 1096
Guildford
GU1 9JN