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mahamari's avatar
mahamari
4 years ago
Solved

Previously registered Sims Medieval not showing up in Origin

Hello, I had a sudden hankering to replay Sims Medieval (Limited Edition) and Sims Medieval Pirates & Nobles, and I think I previously saw them in my Origin library at some point (I registered them ...
  • EA_Solaire's avatar
    EA_Solaire
    4 years ago

    Hey there @mahamari,

    If you're not seeing these games in your Origin library, it sounds like you're logging into a different account than the one you originally redeemed your codes to. You'd need to log back into that original account, and you'll see Medieval available in your library to download and play.

    If you need help locating that original account, that's something live support can help you with- here on AHQ, we don't have access to look into your account details. You can contact live support from the help site here, or you can reach out via Twitter or Facebook as well if you prefer.

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
4 years ago

Hey there @mahamari,

If you're not seeing these games in your Origin library, it sounds like you're logging into a different account than the one you originally redeemed your codes to. You'd need to log back into that original account, and you'll see Medieval available in your library to download and play.

If you need help locating that original account, that's something live support can help you with- here on AHQ, we don't have access to look into your account details. You can contact live support from the help site here, or you can reach out via Twitter or Facebook as well if you prefer.

  • mahamari's avatar
    mahamari
    3 years ago

    Hi, there. Sorry I forgot to check back, but just to follow up:

    I did eventually see the game appear in my library sometime after I posted my original question, but I have no idea what fixed it or if someone helped me fix something on the backend. I’d already tried registering it on the Sims website link in one of the above replies, and I only have one account, so it had to be the right/same one. Maybe it just took a while to propagate? Anyway, this is resolved now, thankfully! Thanks for your replies.

    • EA_Solaire's avatar
      EA_Solaire
      Icon for Community Manager rankCommunity Manager
      3 years ago

      @mahamari,

      Thanks so much for this update, so glad to hear it's sorted for you now 🙂

      If you need help with anything else, don't hesitate to reach out again! 

      • Auntboris35's avatar
        Auntboris35
        Seasoned Newcomer
        3 years ago

        I have the same problem with the same game.  I got no help to get my game back.  It still isn't there not matter what I do.  I have my disc and code, but it's already entered and this is my only account.  I'm not paying for it again.  I just want my games to show up like they are supposed to.

    • Tremayne4260's avatar
      Tremayne4260
      Hero
      3 years ago

      @mahamari , sometimes Origin has issues on the backend and no matter what you do, things don't show up. It just takes time and glad it's all fixed.

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