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CMeki's avatar
CMeki
Hero (Retired)
7 years ago

Re: Chat option disappeared from support site

@e2rd1994

Here's how to contact an EA Game Advisor. Notice that you get different contact options depending on what your issue is. If you want the chat options and do not get it, go back to step nr 4 and try choosing something else.

Go here to contact EA support: https://help.ea.com/en/contact-us/new/

  1. In the upper right corner, choose your region. If it's not there, choose US or UK.
  2. Choose a game. For help with an account issue, choose Origin
  3. Choose your platform
  4. Choose topic and issue to give EA details.
  5. Click Select contact option, and hopefully, you get in touch with someone fast!

Here are some tips on how to do it if it's complicated!
https://answers.ea.com/t5/Technical-Issues/How-to-contact-an-Advisor-via-EA-Help/m-p/5650100

Good Luck!

2 Replies

  • Anonymous's avatar
    Anonymous
    7 years ago

    Thank you for your answer. I've finally managed to find the section with chat option available, nevertheless clicking on Chat Now option always leads to "Page does not exist" pop-up. ☹️

  • CMeki's avatar
    CMeki
    Hero (Retired)
    7 years ago

    @e2rd1994

    Chrome is sometimes buggy with the chat. Try using Internet Explorer instead, it usually works the best 🙂
    Also, make sure to turn off any VPN/Proxy/AdBlock etc.

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