having same problem as others above. I tried to talk to an advisor who told me to turn my comp of and on after giving me instructions for turning of messenger and face time for an iPhone even though she new i was using a mac. so did the best i could and restarted my comp to find i couldn't even contact the woman again because there where no channels available. i am officially pissed i spent time downloading, installing and patching this game only to learn that i waisted money and time on a game that i can't even play. Ea really needs to buck up its ideas and actually test there games properly before they sell them as well as upgrade its customer service as what I've seen so far is pathetic. It takes a lot to anger me and I'm officially angry. Im really unimpressed.
Forum Discussion
14 Replies
Hi guys,
If you have tried the solutions listed below but the issue persists, please contact an Advisor. They will try to register the code on their side or replace it.
To do so simply click here and fill in the form.
Change Date/Time
Spoiler- Open Date/Time Preferences
- Change the year to 2011 (not sure if other previous years would work).
- Launch the game again and activate.
- Quit the game and correct the date/time.
- Launch game again.
How to Register The Sims Medieval to Origin
SpoilerRegistering The Sims Medieval game and its Expansion Pack to your Origin account via the Sims 3 website
If you already own The Sims Medieval and / or the Pirates & Nobles Expansion Pack, and wish to register them on your Origin account, please follow the steps below. Please note, these are 20 digit codes – if your code has 16 digits, it’s for bonus content. You can find instructions on how to register bonus content below.
1. Go to http://www.thesims3.com and make an account if you do not already have one. If you already have an account, skip to step 2. If you already have an Origin account, please use the same email and password to register on http://www.thesims3.com.
2. Once you are a registered member of http://www.thesims3.com, login to your account so that you can then register your game codes.
4. Click on the My Page tab.
5. Then click the My Account tab.
6. Click on Register a Game.
7. Enter the product code for the expansion pack or stuff pack.
8. Click the green Register button.To redeem bonus content codes open the game and click on the options button on the main screen:Choose "Redeem Code" and enter your code in the pop-up menu:- Zoe, most of us in this thread have tried those solutions to no avail. I've worked with a support rep, and was told that EA would have to fix the activation system on their end ultimately.
So thank you for noticing that it's still broken for a number of us, but you're going to need to produce a solution other than those we've been given already. Unfortunately, I doubt that EA will bother to update an older game to remove the broken activation system or fix it, leaving us stranded.
The least you could do is remove it from the store, so this thread does not continue to accumulate new customers who similarly feel ripped off by being sold an unplayable game. One thing I thought of that it seems no one has tried. Go into your Library and remove files under Preferences for "Transgaming the Sims Medieval". Try registering the last game code you had BEFORE you install the game. And then try installing.
@EA_Zoe, I'm afraid this is an issue with Origin/Macs and the solutions you mentioned are not working for most people. It is something that EA needs to have the Sims 4 Mac team possibly take a look at since they are already familiar with the Mac OS instead of Windows.
Thanks!
By a support representative?
Any rough ETA for the long awaited fix?
It has taken EA a very long time to take Mac users seriously. Before the games were sent to Aspyr to recode for the Mac OS. Now, they do it in house. Hopefully, they will be able to fix the problem.
- Best I was able to do was get a free older game, and them insisting that they didn't need to remove it from the store or put a warning up. ☹️
The only way to get a refund is to contact EA customer support.
Featured Places
