Re: Sims Medieval Won't Launch on Mac

Hi @tygereyes812,

I'm glad to hear you were able to make it work, thanks for sharing what you did with us. 🙂

We could try to find out what's making it crash, please, open a new thread for that issue if you are interested in getting help from the community. It's better to discuss different issues in different threads.

Thanks, and happy simming!

-Mai

@tygereyes812 Would you mind breaking down what you tried in to more specific steps?

Also, just to clarify, did you mean to say "I was able to fix it by first Uninstalling everything?"

Man, I really hope I can get this to work like you did--- I just bought it this weekend, was so excited to finally get a chance to play, and then I come home and it doesn't work. So I haven't even played it at all yet.

So, thank you so much for your help!

I'm having the same exact problem! Any luck? I can't seem to get it fixed.

@LarrissaNS, @UserMnk11611, and @kate94E28 there are several issues with Sims 3 and Sims Medieval that could be caused by the same issues as the games share a similar architecture. 

You wanted to know the steps that @tygereyes812 took to fix their game. I have copied their response from their post and will break it out into steps for you.

"I was able to fix it by first installing everything, then repairing origin, and then installing the base game alone (which gave me a different error code frequently mentioned on the boards here). After that I repaired origin again, launched the game to get the error code, disabled origin in-game while the error code window was opened, closed the error window, repaired origin a third time, downloaded Pirates and Nobles to get the original "Unable to start game Service initialization failed (0x039e8474)" error code, repaired origin a 4th time, cleared the cache one last time, and launched the game successfully. "

1) Install the game.

2) Repair Origin. https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/

3) Install Base game alone.

4) Repair Origin again.

5) Launch game, disable Origin In Game while Error code window is open and then close the Error code window. Also clear cache files from Documents > Electronic Arts > Sims Medieval.

6) Repair Origin for a third time.

7) Download and install Pirates and Nobles.

8) Repair Origin for a fourth time and clear the cache files one more time.

Note: Files to clear all end in "cache" and there should be three of them. 

Please advise if this works for you or not. We may need your computer specs found under the Apple Logo in the upper left hand corner. DO NOT include your serial number.