I JUST went through this problem with EA. I was on the phone for about 2 hours to find out that they have to refund me as they no longer support any new downloads of "The Sims 2" - I don't understand why they even have it available in their system to buy still. You'll have to call the support team, like I did, and they will probably have to refund you also. It sucks because now I can't even play any of my expansion packs.
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