Redeeming old product codes
I've been trying to get my old Sims 2 games onto my Origin so I might be able to upgrade to Ultimate Collection like is says Here and a couple of other places in the help section this week, but all m...
Forum Discussion
It should be better if you try to contact to the Game Advisor
1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Advisor
guide on how to contact
http://answers.ea.com/t5/Beta-Archive/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/2161281
I waited for five hours for someone to answer the Live Chat, with three tries in Firefox, tried clearing all my history and stuff and signing in again, and I remain logged into Origin during each try, each try lasting longer than the last and more than twice as long as the approximate wait times. This is either taking way too long, not working, or I did something wrong. Any suggestions? Should I put my topic under Origin or Sims 2? Is there some sort of trick to getting through?
I can provide screenshot proof that my game was already registered under EA with my email address and everything. Should the file be attached to my case before someone answers, or should it wait?
Also which window will do something when it finally connects? There's a small one that pops up and then the main one. Both say to wait until I'm connected with an EA Game Advisor. I don't know which one will actually put me through.
Sometimes commuity managers watch the topics but no guarantee for that.
Now thet write for me in the chat
Wait Time: between 5 - 10 minutes
No other suggestion only try the chat.
Yes i read you wait a few hour.
Perhaps try with IE but not relevant.
