Redeeming old product codes

So here's something that helped that I wished I knew. After another two hours with two different browsers running simultaneously, I started messing with things. Turns out I had to turn off ALL my browser security features. I found suggestions to turn off things like Adblock or Do Not Track Me, but no, I had to turn off everything, all virus programs and every add-on and extension that could affect anything of anything in my browser. I had been trying one or two things at a time, but I really didn't want to have to try turning/disabling everything at once, but that was the only thing that provided a different result.

Before, the small window that popped up looked just like the main window with a loading animation saying "Please wait while you are connected to a game advisor" or something to that effect, but after disabling everything, it looks like a chat box which is greyed out with a white box over it telling me my "approximate wait time" which actually counted down. So it’s the small pop-up box that contains the Live Chat, not your main window you started from. Just in case any other first-timers aren't sure and nothing looks different to them as well.

Once connected, I was thorough with my explanation, and I waited about five minutes for a response, but it went smoothly from there and the solved my problem.

I have no idea if all my tries to get through before were actually being answered or anything and if I just wasn't recieving anything.

I'm posting this information, because despite asking and searching (you know, during the hours and several tries getting through I wasn't just sitting there mindlessly waiting) I couldn't find an exact solution that helped and ended up getting it by trial and error. Hopefully this will help others like me that just need to get through to start a Live Chat in the first place.