The Sims 1 Crashes on Launch
Final edit: This thread has now been locked. If you have installed the February 4 patch for Sims 1 and the game still crashes on launch, please post in this new thread instead:
Sims 1 crash on launch, post Feb 4 update | EA Forums - 11865576
Disregard everything else below.
Accepting this as the solution for visibility purposes. This is an open issue. Please provide the information requested below.
Even further edit, 1:20 am Pacific:
Please try uninstalling the 2015 and newer VC++ runtimes, and reinstalling the 2022 x86 and x64 versions (yes both). Credit goes to ErmacsForceKin , who posted instructions here.
I would strongly suggest uninstalling only the runtimes dated 2015 and newer, as the older ones are not redundant, and you may have other apps installed that require them.
Further edit 1:10 pm Pacific:
For anyone who still can't play, please open C:\Windows\system32 and launch vulkaninfo.exe (don't worry if you don't see the .exe, it's the same). When it's done, click anywhere in the window and click ctrl-A. Open Notepad and ctrl-V to paste. Save your file as vulkaninfo [your username].
Send a private message to EA_Solaire and attach the file using the Attachment (paper clip) icon. Put "Sims 1 won't launch" as the subject. If you can't attach the file, upload it to a third-party filesharing site (e.g. Google Drive, and make sure anyone with the link can see it) and put the link in the PM.
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Everyone in this thread, please provide some information about the issue:
- Is this for Sims 1, or 2, or both? Please test the other if you haven't and you bought it.
- Edited to add: Did you ever have the affected game installed on this computer?
- What country are you in?
- Did you buy from and are you playing through the EA App, Steam, or Epic?
- If you bought from EA, what is the status of the transaction? Go to ea.com, sign in, open Account Settings > Order History, and list the status you see: Completed, Processing, or Failed.
- If you get an error message, what does it say? Please post a screenshot.
- Is your Documents directory in OneDrive? If you're not sure, right-click the Documents icon in the left panel of a File Explorer window, the one with the special icon (not a plain folder), and select Properties > General. The Location is the full path, and it may or may not include OneDrive.
- If you have a laptop with dual graphics, does it help to force the game to use the iGPU? Here's how to do it for Nvidia cards (further up the thread).
Edit to add: Please create an EA App error report and provide the report ID here.https://help.ea.com/en/help/ea/ea-app/run-ea-error-report/
Please also provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
