theatregeek459 Please go here:
C:\Users\your username\Saved Games\Electronic Arts
and move the "The Sims 25" folder to the desktop. Then try again. This will remove all your user data, if any exists, which would include any corruption there.
If that doesn't help, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
