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Do you also have the base game? You need that I believe. Also, with the older games it might be so that you need the disc of either the latest one installed, or the latest one released. Pets is newer, does it work if you use the pets CD and then play it?
Otherwise, if you have problem with the disc version if the game, you can contact EA support and tell them that you have a problem with this and ask if you can get a digital version of the game instead.
Go here to contact EA support: https://help.ea.com/en/contact-us/new/
- In the upper right corner, choose your region. If it's not there, choose US or UK.
- Choose a game. For help with an account issue, choose Origin
- Choose your platform
- Choose topic and issue to give EA details.
- Click Select contact option, and hopefully you get in touch with someone fast!
Here are some tips on how to do it if it's complicated!
https://answers.ea.com/t5/Technical-Issues/How-to-contact-an-Advisor-via-EA-Help/m-p/5650100
Good Luck!
- 8 years ago
Yes, I do have the base game already installed but, no the pets CD doesn't work. The CD only shows the pets ep and not the nightlife one
- CMeki8 years agoHero (Retired)
Okay. Well, I have the digital version, have only played the disc version of the game on windows XP (more than 10 years ago), so I can't say much else. Maybe someone else knows more, but I still recommend you to ask for the digital version. You might need a photo of yourself and the disc/code to prove that you're the owner, but usually if you own the disc version of the game you can get the digital one 🙂
- 8 years ago
Well alright I'll try.
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