Hi everyone, I'm from Perú and I downloaded Sims 2 Ultimate Colletion from ORIGIN 2 years ago, and now, I try to play the game and a message comes out saying: "LICENCE EXPIRED". How could I fix this problem?
Thank you so much.
@damequetedoy Please contact an Advisor and they can check what exactly can be done:
1. Click on the following link: http://help.ea.com/ (once there make sure that your country is correctly select in top left hand corner of Help.EA.com)
2. Make sure you are logged in (top right corner) and select 'Help with Game'
3. Find the affected game (if it's an account issue select Origin)
4. Select 'Contact Us' at the bottom right on the new page
5. Select your platform and then 'Next'
6. Select topic from the drop down menus, type in a short description of your issue and select 'Next'.
7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.
@EA_Kristi, I am in the same boat as the @damequetedoy and I have been trying to contact an EA Game Advisor for almost a week now, with the live chat box open for hours at a time, with no resolution yet. I have not had any agent available to assist with this issue. What would you recommend, because I would imagine that someone should be available within a 4-5 hour time frame over the past four or five days, but there is no end in sight yet.
