Sims 2 ultimate collection: product key not working?

I havve posted in the OP(first post in this topic) a Link to a Topic on how to contact EA via Live Chat: You can request a new key there!

I have this problem 

Thanks to Utkal for giving me a new code.

For those who are waiting, if the product code EA gives you works the game will load straight away. This might be why the advisors are taking a while to get to you because they are waiting for players to get back to them.

I got a code for Masion and Garden Stuff but it is still the Ultimate Collection.

read above :-) contact ea help :-) they can fix ya a new code.

waiting myself for chat now also to get a new code wait time for me atm 40-45 mins

How do you know your waiting time? My window says "Your wait time may be 60+ minutes due to high demand." In that part you see it?

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@kenchmeister wrote:

1.They gave us a free game

Yes and hopefully they will continue to do so, fans who are reward often buy more of a companys product

2. They ended the support for the sims 2 a couple of days ago, so they don't really have to help us, the game is 10 years old.

Technically you're wrong because they gave us something that essentially doesn't work, they are obligated to correct whatever mistake was made, it's great they give us it free problem its only free and good if it works without issue?

3. EA is probably the most hated company in the industry and still they gave us a free (good) game.

They are hated for the amount of bad releases they have under their belt  Sim City, Titanfall and Battlefield most noticable over the last 18 month or so, also they just pushed back two big releases, they make good games with really BAD online capability because they under estimate their own user base.

 

(My issue started when I bought Dragon Age Origins Ultimate Edition - which has a bad DLC on the disc something they are aware of and never bothered to correct. When I called I was asked for proof of purchase which I then provided and then they told me because it was from Ebay I couldnt prove it was an original copy and not a pre owned I ended up buying the DLC anyway (Damn trophy hunter pride for ya) alas not impressed by this)

 

Their games are by enlarge good, their foresight is sadly shocking in many cases!

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i have the same problem here i want too play the game i need a new code pleas EA please!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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@dexist wrote:

Hey I downloaded SIMS 2 ultimate collection with the I-LOVE-THE-SIMS. Great that worked!

I installed the game, great that worked!

when i start to click on play. it asked for a product key, which was already pasted in there.

But when i click sumbit/go it doesnt work? It keeps telling me to check the code... 

It is the code the game gave me(more game details) 

what to do?

EDIT:

It seems you can go and live chat with a EA GAME ADVISOR

http://answers.ea.com/t5/Beta-Archive/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/2161281

the waiting time is long though(60+ min) but you can request a new code 🙂

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โค๊ดเกมส์ ใช้ไม่ได้ รบกวน แก้ไข อย่างด่วนที่สุดด้วย

Indeed. Our lines are getting hammered at the moment, so it might be worth waiting for a bit.

Hopefully we can soon set up a way to resolve this automatically, without players needing to make contact.