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Anonymous's avatar
Anonymous
10 years ago
Solved

Sims Medieval (physical copy) won't launch with Windows 10

All the responses I've seen have said to type in your product code on Origin to redeem a digital copy, but that doesn't work for me. I even uninstalled and tried again but no luck. It just tells me i...
  • EA_Nils's avatar
    EA_Nils
    10 years ago

    @yascaydeki Hi,

    First off, you could contact an EA Advisor and get assistance for adding a digital copy of your game to your Origin account: https://help.ea.com/en/contact-us/new

    Log in with your EA Account and choose "Origin" as Product, your Platform, "Codes and promotions" as Topic, select "Invalid code" and describe your issue to see all available contact options.

    If that does not work however, you can read on for an alternative method to get your physical copy working.

    Both SimGolf and Sims Medieval as well as other games used a DRM (Digital Rights Management) called Securom, when they were developed.

    When designing Windows 10, due to security concerns, Microsoft decided not to allow this type of DRM to work anymore.

    Check out this forum post by samnunn92 here in relation to SimGolf to see what you can do to get it working: http://answers.ea.com/t5/Other-EA-Games/Sim-Golf/m-p/5183914/highlight/true#M36185

    Let me know how you get on.

    Cheers,

    Nils

EA_Nils's avatar
EA_Nils
Icon for Community Admin rankCommunity Admin
10 years ago

@yascaydeki Hi,

First off, you could contact an EA Advisor and get assistance for adding a digital copy of your game to your Origin account: https://help.ea.com/en/contact-us/new

Log in with your EA Account and choose "Origin" as Product, your Platform, "Codes and promotions" as Topic, select "Invalid code" and describe your issue to see all available contact options.

If that does not work however, you can read on for an alternative method to get your physical copy working.

Both SimGolf and Sims Medieval as well as other games used a DRM (Digital Rights Management) called Securom, when they were developed.

When designing Windows 10, due to security concerns, Microsoft decided not to allow this type of DRM to work anymore.

Check out this forum post by samnunn92 here in relation to SimGolf to see what you can do to get it working: http://answers.ea.com/t5/Other-EA-Games/Sim-Golf/m-p/5183914/highlight/true#M36185

Let me know how you get on.

Cheers,

Nils

Anonymous's avatar
Anonymous
10 years ago

I have tried the posted solution and got this response: The specified service does not exist as an installed service.

  • Anonymous's avatar
    Anonymous
    10 years ago

    Yeah me too. I really want to play my physical copy of The Sims: Medieval but I don't know how to fix the installation problem. 

  • Anonymous's avatar
    Anonymous
    9 years ago

    I get this too.  Has anyone found a way to play Sims Medieval?

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