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Anonymous's avatar
Anonymous
9 years ago
Solved

Sims Medieval won't launch on Windows 10

Hi. My PC automatically updated to Windows 10, and ever since then I haven't been able to play the game. The disc version was originally installed. After I was updated to Windows 10, the game woul...
  • EA_Mai's avatar
    EA_Mai
    9 years ago

    Hi @stormymonday1020,

    The digital version of the game should work without issues on Windows 10, but as you say, maybe having both the disc and digital version installed at the same time is causing issues.

    Please, try this:

    1. Uninstall both the disc and downloaded versions of the game.
    2. Use Ccleaner to clean your registry like this article explains.
    3. Restart your computer
    4. Install the game again through Origin.

    Let us know how it goes, good luck! 😉

    Mai

AmberLWilton's avatar
AmberLWilton
8 years ago

Has anyone come to a conclusion about this problem yet? I have Windows 10, and haven't played Sims Medieval since getting this laptop, and I was wondering if there was, in fact, a way to play the game on here, or else I'll have to sell the game. I have the disk, and find it wasteful to have to buy a new digital copy (I didn't see anywhere on Origin where you can register your own codes from purchased copies so as to not have to repurchase). 

EA_Mai's avatar
EA_Mai
Icon for EA Staff rankEA Staff
8 years ago

Hi @AmberLWilton,

Do you have the code that came with your disc? If so, as long as the code you have hasn't been registered already, you can redeem it in Origin to get a digital copy, no need to purchase the game again 🙂

Go to your Game Library in Origin and click on the top right corner where it says 'Add a game' > 'Redeem product code'.

Once redeemed, the game will appear in your Game Library, ready to download and install!

Good luck with your Kingdom!

-Mai

  • Anonymous's avatar
    Anonymous
    8 years ago

    This does not work for me (I'm having this problem too but I can't even see the game playing in the background).
    It say that I have to do that on the sims 3 site but that does nothing

    • EA_Mai's avatar
      EA_Mai
      Icon for EA Staff rankEA Staff
      8 years ago

      Hi @madde0515,

      If you are having issues to redeem your code, both in Origin and https://www.thesims3.com/registeragame.html , then please, contact one of our advisers through EA Help. They will ask for your code and try to find out what's going wrong. 🙂

      You will find a detailed explanation on how to contact them if you need it here.

      If you have any question, don't hesitate to ask 🙂

      Welcome to Answers HQ!

      -Mai

      • unicorn_vdb26's avatar
        unicorn_vdb26
        Rising Vanguard
        8 years ago

        I had the same thing with the sims medieval i couldn't put on my laptop. so i connected the ea and told them about my sims medieval that wouldn't dowload or upload at all and they help me fix it.  

  • covfefetrucking's avatar
    covfefetrucking
    6 years ago

    sims medieval is not on origin

  • Joydove's avatar
    Joydove
    Rising Traveler
    4 years ago

    The code that comes with the CD version of The Sims Medieval is too long for the Redeem product code page in Origin. I did that first and it sent me to The Sims 3 website.

    • mate54's avatar
      mate54
      Hero+
      4 years ago
      @Joydove You can redeem it on The Sims 3’s “Register a Game” page, which accepts 20-digit codes. Make sure that your Sims 3 account uses the same login as the Origin account you want the game on.

      There is also a “Redeem a Code” page so make sure you do not go to that one, it only accepts 16-digit codes for Sims 3 Worlds and Bonus content.

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