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Anonymous's avatar
Anonymous
8 years ago
Solved

The Sims 2 - Ultimate Collection 2017?

Can I still download The Sims 2 - Ultimate Collection for free in 2017? (I'm from Germany by the way, in case that changes anything). Thank you for your help!
  • Anonymous's avatar
    Anonymous
    8 years ago

    Hello @figgteuchallee,

    Did you claim the free copy when it was available and add it to your Origin account? If you did, then yes you can download it from Origin.

    If you did not claim the free copy during the promotion, then I am afraid this promotion is no longer available.

    Let us know if you have any other questions.
    - Kristi

Anonymous's avatar
Anonymous
8 years ago

Hello @figgteuchallee,

Did you claim the free copy when it was available and add it to your Origin account? If you did, then yes you can download it from Origin.

If you did not claim the free copy during the promotion, then I am afraid this promotion is no longer available.

Let us know if you have any other questions.
- Kristi

SuperLordSnacks's avatar
SuperLordSnacks
8 years ago

Ah, I was about to inquire about the same thing. ☚ī¸ So there is no longer any other way of obtaining The Sims 2 and all of it's expansions + stuff packs  other than buying through someplace like eBay or Amazon? Origin doesn't have a download link or anything for Ultimate Collection available anymore? (I own the base game and all the expansions except Bon Voyage, Pets and Freetime but these are all on disc.) 

  • Anonymous's avatar
    Anonymous
    8 years ago

    I hope you get this message! Today I found out they had given away the collection in 2014 and was so bummed. I still buy the games and expansions so I messaged a live chat online with EA support.. I told them how much I love the sims and how sad I was to miss that.. and I asked if there was any way to still get it.. they asked for my Origin name and logged into my account and saw I had multiple sims games.. They then gave me a code for the game and I now have it installed with all of the expansion packs!! EA really is a great company and they care about their customers that support them. I hope this helps!

    • Anonymous's avatar
      Anonymous
      8 years ago

      Hello,

      Can I still download The Sims 2 - Ultimate Collection for free in 2017? (I'm from Belgium by the way, in case that changes anything).

      Yesterday was the first time I have heard about the Ultimate Collection. I have bought several expension packs over the years, so I was hoping that I would be still able to download the ulimate collection. Can somebody help me?

      Thank you in advance

      • EA_Mai's avatar
        EA_Mai
        Icon for EA Staff rankEA Staff
        8 years ago

        Hi @Jefkesl,

        I have merged your message to this thread, as your question is the same @figgteuchallee had. Please, take a look to this thread, and let us know if you have any other questions.

        Have a great day!

        -Mai

    • Anonymous's avatar
      Anonymous
      8 years ago

      Hey jessonehundred! I found this thread looking for a place to buy TS2, sadly it's nowhere to be found. So, did you just receive it contacting the support? No need to prove you have the physical copies? I tried to send them a message a year ago, but I was not as lucky as you, and they just said they don't have the game anymore... I wonder why they don't sell it anymore, it was a great game

      • Anonymous's avatar
        Anonymous
        8 years ago
        Hi there pigonthewing.. I use origin to run qmd buy my sims games (not sure if everyone does now???).. I went to ea.com live chat support and said how sad i was. How much i love them. Haha.. They asked for my origin login and went on my account and then they just added the whole sims2 collection onto my account. I didnt have to provide pictures of disks or anythhing since i didnt have any hard copies. Maybe try again. Good luck!!
    • Relasusan's avatar
      Relasusan
      8 years ago

      No offense to EA at all, because they can be great, but I don't live in america, and they never come into the live chats or the calls for me, so I can't ask them for anything or get help. This is sad, because I wanted to ask them for sims 2 like you did, as I missed the giveaway, but its so unfair that I can't.

      • EA_Mai's avatar
        EA_Mai
        Icon for EA Staff rankEA Staff
        8 years ago

        Hi @Relasusan,

        I'm sorry to read you are having issues to get in touch. Not living in America shouldn't be an issue to contact with our advisers. What happens when you try to chat with them?

        Remember you can also get in contact through Twitter and Facebook. 😉

        -Mai

  • RissaLovee95's avatar
    RissaLovee95
    8 years ago

    Give them the code from your base game and they'll give it to you.

  • PJAmerica's avatar
    PJAmerica
    Seasoned Newcomer
    8 years ago

    Thanks so much. I folowed up with EAHELP on Facebook and they hooked me up. Shout out to Owen on Facebook EAHELP for making this happen for me.

    • Anonymous's avatar
      Anonymous
      8 years ago

      Whoever claims, he or she could not get The Sims 2 Ultimate collection anymore, is wrong. RIGHT NOW I am downloading it, after having contacted the EA support via chat. Thanks a lot, Robin, for making this happen!

      • Anonymous's avatar
        Anonymous
        8 years ago

        is it still possible to get this collection? i have had the base game for years and still have my cd and serial code. i was wondering since i don't have a cd reader on my current laptop, so I can't play anymore and so this promotion would be amazing 

  • Anonymous's avatar
    Anonymous
    8 years ago

    I have all the discs for PC, but no longer have a PC. Would an advisor be willing to take that same information to give me a Mac-friendly digital copy?

    • EA_Mai's avatar
      EA_Mai
      Icon for EA Staff rankEA Staff
      8 years ago

      Hi @twilitmoon,

      The Sims 2 Ultimate Collection is only available for PC, so no, they wouldn't be able to do that. ☚ī¸

      You might want to still contact them even if only for the PC game, just in case you have a PC in the future. You never know when you will lose those CDs!

      To be able to play The Sims 2 on Mac, you would need this: https://itunes.apple.com/us/app/the-sims-2-super-collection/id883782620?mt=12

      Cheers,

      -Mai

      • Anonymous's avatar
        Anonymous
        8 years ago
        I knew about the iTunes Store, but I was hoping for the ultimate collection rather than just super, as I loved FreeTime and Apartment Life. Thank you for your quick answer though!
  • Kemily19's avatar
    Kemily19
    7 years ago

    Hello my name is Kemily
    I have a question I already have the sims 2 ultimate collection but its not in y origin account ad I don't have any idea how to put it on origin 
    could you help me 
    Thank you Kemily

    • CMeki's avatar
      CMeki
      Hero (Retired)
      7 years ago

      @Kemily19

      Do you have the code?

      Please go to your EA account page, and activate the code there. If you already activated your code, the game should be in your account. If you cannot find it, then you've probably logged in to the incorrect account. Try using any other email addresses you own. Go to reset password and try resetting the password to any email you have, and see which ones get an answer, which means you have an account linked to that account.

  • greensimmer12's avatar
    greensimmer12
    7 years ago

    you can ask Ea on the Eahelp thing and if you ask they will give you the sims 2 ultimate collection 🙂 

    • Anonymous's avatar
      Anonymous
      7 years ago

      Hi @greensimmer12, i've tried that but the EAhelp CS refused to send me and said there's no solution... đŸ˜ĸ

      Would like to know if anyone in this post could really got help from EAhelp? đŸ˜ĸ

      • CMeki's avatar
        CMeki
        Hero (Retired)
        7 years ago

        @mangame1958

        I do not know what a CS is. But I got help from an EA Game Advisor.

        Go here to contact EA support: https://help.ea.com/en/contact-us/new/

        • In the upper right corner, choose your region. If it's not there, choose US or UK.
        • Choose a game. The Sims 2
        • Choose your platform
        • Choose topic and issue to give EA details. Codes and promotions - Promotion questions
        • Click Select contact option, choose the Live Chat, and hopefully, you get in touch with someone fast!

        Be prepared with CDs, Game Codes and etc from your Sims 2 discs, and maybe a photo already attached to the case, like some people in this thread have recommended!  Tell them that you're having problems installing the disc version and ask if it is possible to upgrade to the digital version in some way 🙂

  • Anonymous's avatar
    Anonymous
    7 years ago

    Hi @EA_Mai

    I'm in the same situation and have glance through all the solutions on this forum. Have tried all those methods until I saw your reply. So I emailed the EA Help Center and see if I could find a way to re-install the game for my mum.

    Unfortunately, the EA CS just keep sending me link of the forum and asked me to find the answer myself, instead of providing solutions. I told her I've read through all the posts but failed to re-install the SIMS 2, she wrote nothing but just sent me the link of this post and ask me to find the solution myself (AGAIN!), I capture your reply to her "However, as you have the base game and most of the packs, I would recommend you to contact one of our advisors through EA Help as they might be able to turn your physical copies of the games into digital. You will find a detailed explanation on how to contact them if you need it here." and she keep repeat the same *........

    I'm not sure if an AI is answering me or a Real CS is answering me, but the EA CS just drove me crazy and totally not helpful at all. So Ms Mai, I Would like to seek for your advice if there's any method to play the SIMS2 on windows 10 again? My mum really want to play that so badly and I don't want to disappoint her ☚ī¸ 

  • Anonymous's avatar
    Anonymous
    7 years ago
    @SuperLordSnacks Yes, you can still get it! I just got it after messaging EA's facebook page, I'm about to play it right now I'm so happy. I simply messaged them, gave my e-mail and answered a security question and then I was given a code. I did explain that I was a huge sims fan, and I did already have TS2 base game. My entire library is nothing but Sims games, so I'm sure that helped. Good luck!

    Btw, it's 2018 in case other readers are wondering since the thread only shows the month and not year.
    • Exavia_21's avatar
      Exavia_21
      7 years ago

      Same with me, I just contacted them and they said as long as I send them a photo of any of the sims 2 games I still have they'd be able to give me the complete collection code.

  • Anonymous's avatar
    Anonymous
    7 years ago

    Try buying it out at ebay.com xD

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