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Anonymous's avatar
Anonymous
9 years ago

The Sims 2 - Ultimate Collection crashes when loading families!

I recently download The Sims - Ultimate Collection and every time I have tried to play, the game crashes while trying to load a family or point blank refuses to load gives me the black screen of deat...
Jaikeu's avatar
Jaikeu
Hero+
9 years ago

@Chellan93 hello! Do you have mods, hacks or CC? In another neighborhood this issue is exist?

  • Anonymous's avatar
    Anonymous
    9 years ago

    Hi, I only got the download the other day, so I haven't done anything to add to the game. In all neighborhood this is the issue, you can't move a family in a house, you can't create a family or enter pregame family household; the application crashes and will now terminate.

    • Jaikeu's avatar
      Jaikeu
      Hero+
      9 years ago
      okay. Means in folders like SavedSims, Download there is nothing? Okay. Please try delete cache files in The Sims 2 Folders (in My documents, which you may found in Electronic Arts folders) like Accessory.cache, groups.cache and cigen (if you have this (cigen.cache) The Sims 2 folders). Also, try delete NeighborhoodManager.package in Neighborhoods folder. It may help you. Also, issue maybe in that what your graphic card game define incorrectly.
      • Anonymous's avatar
        Anonymous
        9 years ago

        There is no saved sims folder as I haven't created anyone as the game doesn't let me do that. But my character and lots folders are full.

        Now it is coming with error message The Sims 2 EP9 has stop working, but no further information other than that. Thanks

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