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Anonymous's avatar
Anonymous
8 years ago

The Sims 2 Ultimate Collection - problem after Origin update

Hello! Yesterday I launched Origin to play The Sims 2 I got notified of another Origin update. So I updated and clicked to play the game. And since then I can't enter Belladonna Cove location. It se...
EA_Mai's avatar
EA_Mai
Icon for EA Staff rankEA Staff
8 years ago

Hi @Arw165,

An update for The Sims 2 Ultimate Collection was released 31st of October, so I'm guessing your game was also updated.

From what you describe, there might have been an issue with the download of the new version of the game. Let's try to find out if that's the problem! Please, go to your Origin Game Library, right click on the game and select the 'Repair' option.

Let Origin work and once the reparation is done, try to play Belladonna Cove again.

Any changes? 🙂

-Mai

  • Anonymous's avatar
    Anonymous
    8 years ago

    Hi, thanks for reply(ies)!

    I remember installing The Sims 2 update that day and activating the game to check, if everything would work, and had no problem playing. Hours later, when opening the Origin again, I got the notification about update for Origin Application (not the game) and after updating, I couldn't enter the location anymore. Of course, it might have been a coincidance, but I thought to mention it just in case it would turn out relevant in any way.

    I tried "repair" with no result.

    • EA_Mai's avatar
      EA_Mai
      Icon for EA Staff rankEA Staff
      8 years ago

      My bad, then, @Arw165, it made more sense if it was related to the game update. Thanks for trying with the 'Repair', and yes, it's important to mention that kind of details. Even if sometimes it's just a coincidence, most of the times it's related. 😉

      Can you try these steps?:

      1. Go to Documents\EA Games\The Sims™ 2 Ultimate Collection\Neighborhoods and rename E001 folder as E001 not loading.
        This folder contains your Belladonna Cave.
      2. Go to C:\Program Files (x86)\Origin Games\The Sims 2 Ultimate Collection\Apartment Life\TSData\Res\UserData\Neighborhoods.
        This folder contains a default copy of each of the neighborhoods.
      3. Copy E001 folder from here and paste it in Documents\EA Games\The Sims™ 2 Ultimate Collection\Neighborhoods.
      4. We have just reset your Belladona Cave. Please, open the game and check if the default Belladonna Cave loads, or you are still having the same issue with a clean copy of the neighborhood.

      If the game loads, it means the issue is in your Belladonna Cave save. If it doesn't, we will know the issue is somwhere else.

      -Mai

      • Anonymous's avatar
        Anonymous
        8 years ago

        I did all the steps and after opening the game it disappeared completely. I cannot even pick it. Hm...

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