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Anonymous's avatar
Anonymous
8 years ago

The Sims 2 Ultimate Collection - problem after Origin update

Hello! Yesterday I launched Origin to play The Sims 2 I got notified of another Origin update. So I updated and clicked to play the game. And since then I can't enter Belladonna Cove location. It se...
EA_Mai's avatar
EA_Mai
Icon for EA Staff rankEA Staff
8 years ago

My bad, then, @Arw165, it made more sense if it was related to the game update. Thanks for trying with the 'Repair', and yes, it's important to mention that kind of details. Even if sometimes it's just a coincidence, most of the times it's related. 😉

Can you try these steps?:

  1. Go to Documents\EA Games\The Sims™ 2 Ultimate Collection\Neighborhoods and rename E001 folder as E001 not loading.
    This folder contains your Belladonna Cave.
  2. Go to C:\Program Files (x86)\Origin Games\The Sims 2 Ultimate Collection\Apartment Life\TSData\Res\UserData\Neighborhoods.
    This folder contains a default copy of each of the neighborhoods.
  3. Copy E001 folder from here and paste it in Documents\EA Games\The Sims™ 2 Ultimate Collection\Neighborhoods.
  4. We have just reset your Belladona Cave. Please, open the game and check if the default Belladonna Cave loads, or you are still having the same issue with a clean copy of the neighborhood.

If the game loads, it means the issue is in your Belladonna Cave save. If it doesn't, we will know the issue is somwhere else.

-Mai

Anonymous's avatar
Anonymous
8 years ago

I did all the steps and after opening the game it disappeared completely. I cannot even pick it. Hm...

  • EA_Mai's avatar
    EA_Mai
    Icon for EA Staff rankEA Staff
    8 years ago

    That is very strange, @Arw165. So Belladonna Cave is not showing in the neighborhood selector at all?

    Could you open Documents\EA Games\The Sims™ 2 Ultimate Collection\Neighborhoods and make sure there's still a folder named E001 in there?

    Thanks,

    -Mai

    • Anonymous's avatar
      Anonymous
      8 years ago

      This is how it looks on a screen:

      • EA_Mai's avatar
        EA_Mai
        Icon for EA Staff rankEA Staff
        8 years ago

        Hi @Arw165,

        Let's try something different then!

        With the game closed, please, go to Documents > EA Games and move your The Sims 2 Ultimate Collection folder to your Desktop.

        Now, open the game again and check if the neighborhood is back and working. You will notice none of your Sims are in there, but please, don't worry, they are in the folder we just moved to the desktop.

        Let us know how that test goes 🙂

        -Mai

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