EA StaffThat is very strange, @Arw165. So Belladonna Cave is not showing in the neighborhood selector at all?
Could you open Documents\EA Games\The Sims™ 2 Ultimate Collection\Neighborhoods and make sure there's still a folder named E001 in there?
Thanks,
-Mai
This is how it looks on a screen:
EA StaffHi @Arw165,
Let's try something different then!
With the game closed, please, go to Documents > EA Games and move your The Sims 2 Ultimate Collection folder to your Desktop.
Now, open the game again and check if the neighborhood is back and working. You will notice none of your Sims are in there, but please, don't worry, they are in the folder we just moved to the desktop.
Let us know how that test goes 🙂
-Mai
Progress - the neighborhood is back and working. 🙂
EA StaffThat's good to read!
The game created a clean folder to save your user files, and it seems there's something wrong with the one you moved to your Desktop. Probably a corrupted file.
Let's move things to the new and clean The Sims 2 Ultimate Collection folder the game just re-created in Documents \ EA Games, to try to recover your save games.
With the game closed, first, copy the contents of E001 not loading folder into the E001 folder that's now in Documents \ EA Games \ The Sims 2 Ultimate Collection \ Neighborhoods. You will be asked if you want to overwrite files - tell Windows you do want to overwrite them.
Once finished, open your game again and take a look. Still working? Then close the game and copy contents from the F001 folder in your Desktop to the F001 folder in Documents \ EA Games \ The Sims 2 Ultimate Collection \ Neighborhoods. Repeat with the contents of G001, N001, N002 and N003.
Finally, open the game and check if your Sims are back.
Still working well?
-Mai
