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Anonymous's avatar
Anonymous
12 years ago
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The Sims 2 Ultimate Collection freezes on loading screen

Hi, i have recently downloaded The Sims 2 Ultimate Colection on Origin (on Win 7) and i experience serious issue - when i start the game, after intro movie, when the loading screen shows up, game freezes and i have to shut it down through the CTRL + Alt + Del. What causes it and how to fix it? Please help me with this, i can't seem to find an answer :c thanks for all replies

  • Dango39's avatar
    Dango39
    12 years ago

    The game may not actually be freezing. It may take upto 15 minutes to load the first time because it has to copy about 1 GB of files to your documents. It doesn't use the "EA Games\The Sims 2" folder in your documents but rather a "EA Games\The Sims™ 2 Ultimate Collection" folder. Go ahead and delete that folder if its there, try to load the game again, and don't interrupt it like minimizing it. You can also rename the "The Sims 2" folder to "The Sims™ 2 Ultimate Collection" in your documents, backing up first of course.

    You may also need to run the game as an administrator in windows XP compatibility.

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  • bunnygrrl's avatar
    bunnygrrl
    10 years ago

    To run it on XP compatibility: 
    1 - Right click the icon on the desktop
    2 - Go to "Troubleshoot compatibility"

    3 - Click "Troubleshoot program"

    4 - Check "The program worked in earlier versions"

    5 - On the next screen, click "Windows XP (Service Pack 3)"

    6 - Click "Test the Program" (this will open your game)

    7 - If it works, click Cancel (it will close out the prompt, but not your game, nor will it reverse the action)

  • PropertyOfReita's avatar
    PropertyOfReita
    10 years ago

    I have just reinstalled my Origin's "The Sims 2: The Ultimate Collection" and have the same issue. My question is: In my "Documents" folder there are 2 EA:/The Sims 2 Ultimate collection folders. Shall I delete both? And am I supposed to delete the whole "EA" folder or just "TS2TUC" subfolder?

  • Anonymous's avatar
    Anonymous
    9 years ago

    I had the same problem on my 8.1 laptop, but tried doing what i did with Double Deluxe (which had black screen after loading screen). I clicked the windows key, went to desktop (game was still running in background) then clicked back onto the game (at bottom on taskbar) and it started loading straight away. took about 1-2 mins. don't know if this will help anyone else, but that is the solution i found.

  • Anonymous's avatar
    Anonymous
    9 years ago

    I have had a similar problem only I am running the Sims 2 from a CD-rom. Every time I try to load a family or lot it just gets stuck on the loading screen. I have tried waiting for it to load, I even waited overnight and it's still loading ! Someone please help because I am wanting to get back to playing. 

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