EA StaffHi,
Great to see you are still interested in The Sims 2! Let me try to help with this 🙂
@Jozo7O was the game running without issues in that computer in the past?
@TarixSim @Jozo7O, could you please give us more technical information about your computer? A dxdiag would be very helpful. You can find instructions on how to get a dxdiag here, and you can attach it to your answer.
That might give us more information about the problem as well 🙂
Thanks!
-Mai
Here is my dxdiag file and also my most recent crash log.
So, I have just recently installed The Sims 2, but the problem that I am noticing so far is with CAS. When I launch the game and try to make a new family (I have tried in two different worlds) it crashes quite quickly. Likewise, when I play a pre-made family, I can play just fine it seems until I go to a mirror and change appearance (so far I haven't had much time to actually play as I have been trying to make a new family, so I don't know if it would crash after a while of playing, but it doesn't seem like it would). Every time it crashes with an ACCESS_VIOLATION error, which seems to be that it is trying to read or write to memory it shouldn't have access to when in CAS.
One thing to note is that my laptop is a 64 bit machine and the game seems to be a 32 bit game. Could that be causing any problems?
EA StaffHave you both already tried to run the game in compatibility mode with Windows XP (Service Pack 2)? I know for you it worked in that computer before, @Jozo7O, but please, try anyway if you haven't done so already. You would need to:
If that doesn't help, you might want to give the option 'Reduced colour mode' to 8-bit a try. It's also in Compatibility tab.
@TarixSim your graphics card is actually not that powerful, considering the specifications of the rest of your computer, and the issue could come from there. If compatibility mode doesn't work, could you try lowering the graphics settings as much as possible?
@Jozo7O great PC! Your computer has two graphics cards, as you probably already know. Could you try to change the card the game is using to launch? You should be able to do it using NVIDIA Control Panel. Let me know if you are not sure how to do that and I'll help 🙂
Thanks!
-Mai
Thanks XD 🙂 also I tried the compatibility mode and its still crashing, this time it crashed as soon as it brought up the neighborhood menu
And I try to go on the control panel and click on the list of games and it seems to list all types of sims 2 apart from EP9 XD lol, See image attached XD, any other suggestions?
