EA StaffHi @EA_Mai thank you for your reply! I know this is an old thread, so I appreciate you taking the time to revisit the topic.
Attached is my DxDiag file that you requested. I ran the game as Admin, using Windows Vista (Service Pack 2), and NON integrate graphics (which is what I would preferably like to play with so my game doesn't look like mashed potatoes haha).
The game crashed before I was able to select a neighborhood. It may be worth noting that I am sometimes able to move further into the game, however, it will still usually crash while trying to access CAS or the neighborhood, or when clicking the Main Menu icon.
