Forum Discussion

Rising Novice

7 years ago

The Sims 2 ultimate collection origin keeps crashing (Windows 10) FEB 2018

Recently I have been wanting to play Sims 2, I managed to get it working few months back and tried to come back to it however it keeps constantly crashing, sometimes it crashes during the loading scr...

EA_Mai

EA Staff

7 years ago

Hi @Ragrup,

Would you be willing to share a dxdiag of your computer with us so I can take a look to the technical information about your computer? If so, you can find instructions on how to get it here: https://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-PC-Only/td-p/1049584

Have you tried to play the game in windowed mode? That might help with the graphics.

Good luck!
-Mai

Ragrup

7 years ago

Hi @EA_Mai thank you for your reply! I know this is an old thread, so I appreciate you taking the time to revisit the topic.

Attached is my DxDiag file that you requested. I ran the game as Admin, using Windows Vista (Service Pack 2), and NON integrate graphics (which is what I would preferably like to play with so my game doesn't look like mashed potatoes haha).

The game crashed before I was able to select a neighborhood. It may be worth noting that I am sometimes able to move further into the game, however, it will still usually crash while trying to access CAS or the neighborhood, or when clicking the Main Menu icon.

DxDiag.txt91 KB