Forum Discussion

Rising Novice

7 years ago

The Sims 2 ultimate collection origin keeps crashing (Windows 10) FEB 2018

Recently I have been wanting to play Sims 2, I managed to get it working few months back and tried to come back to it however it keeps constantly crashing, sometimes it crashes during the loading scr...

EA_Mai

EA Staff

7 years ago

Hi @Ragrup,

Would you be willing to share a dxdiag of your computer with us so I can take a look to the technical information about your computer? If so, you can find instructions on how to get it here: https://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-PC-Only/td-p/1049584

Have you tried to play the game in windowed mode? That might help with the graphics.

Good luck!
-Mai

FknVulpix

7 years ago

@EA_Mai

Could you PLEASE assist me with the same issue? I am on Windows 10 Pro & have run the game compatibility in Windows XP, 7, 8, & Vista (with reduced color) and I already play in windowed as well. I can play mostly fine with the exception of CAS. I have only been able to make it through once without a crash! I NEED TO PLAY THIS AGAIN please advise!

Ragrup
7 years ago
@EA_Mai are you able to help us with this issue? You last posted here in June and this problem is still unresolved for myself, and many other players.
It's unfortunate that this game just stopped working after I've put so many hours, and money into playing it.
G4M3K177Y
7 years ago
Hello @EA_Mai are you still helping people with this issue? I have been playing Sims2 for many years and bought all of the expansions and extra content packs when they were new.
In the last month is has just started crashing a few times an hour. This is a real shame after putting so much money into it.

(I tried Sims3 but just did not like it)
Please can you help? Thanks!
klappa82
7 years ago
Same for me. This is not a coincidence.