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Thank you so much for your very kind offer of help!
My Win10 computer is 64-bit and running version 1909, with 8GB ram and 2.40GHz processor. The game appears to be a later copy as the base game has "(c) 2006" written on the back cover. I have attempted to use a modified sims.exe file as per YouTube tutorials, but that encounters the same issue as the normal sims.exe file - nothing happens after trying to run the game.
My Windows XP is service pack 3, 1GB ram & 1.73GHz processor (more than the recommendation). I have attempted scanning system files for any errors, the registry and also tried installing other games like RollerCoaster Tycoon 2, which have all worked. Re-installing the game also has not worked. TS previously worked but now displays "The Sims has encountered a problem and needs to close" whenever an attempt to boot up the game has been made.
Again, thank you so much for trying to help - hope this is the information that you need 🙂
@danielr02 , sounds like the modified Sims.exe file is the reason the game is not running. Are you trying to run the game with the CD not in the drive? Just trying to get more information to see what the problem is.
- 5 years ago@Tremayne4260 No. Neither the new or old file run with or without the disc in the drive. I have checked Task Manager, the game does not appear at all.
- Tremayne42605 years agoHero
@danielr02 , ok sounds like you'll need to reinstall the game. You may need a workaround as sometimes Windows isn't particularly helpful. Here are instructions on how to reinstall and make sure the game installs properly this time. Also make sure there are no residual The Sims left before reinstalling.
Please also make sure that if you have any saved games (usually found in the Documents folder) to move that folder to your Desktop for safekeeping so you can add them back in.
1) Insert your The Sims CD/DVD into your disk drive and open up your local hard drive.
2) Go to File, New Folder. Create a new folder and name this folder "Disk Images."
3) Go into the "Disk Images" folder and create another folder called "Disk1." If you're installing a version of The Sims or an expansion pack with multiple disks, create folders for each disk. Label them "Disk2," "Disk3" and "Disk4." *Note* It's important you do not put a space in between "Disk" and the number you use.
4) Open up "My Computer" and select your Sims CD. If the autorun comes up, cancel it as well as the installation.
5) Right-click The Sims CD. Click "Explore."
6) Click on the "Edit" tab at the top of the window and choose "Select All." You can also press CTRL+A.
7) Click on the "Edit" tab again and select "Copy." CTRL+C also works.
8) Head into your "Disk1" folder. Go to the "Edit" tab and select "Paste." CTRL+V works as well. Continue until you've copied and pasted the information from all the disks into their appropriate folders.
9) Find the autorun file in the "Disk1" folder and double click it. This should install the game as normal. When you are finished, you can delete the "Disk Images" folder.
Tips
If you encounter any file transfer errors when copying and pasting, try cleaning your disk. If that fails, your disk is either scratched or corrupted.
It sounds like something either became corrupted or something "erased" the game which is weird. However, this should allow you to reinstall the game and be able to play again.
- 5 years ago
@Tremayne4260Thanks. I have done as listed, but setup.exe (the autorun file) does not appear to run correctly. When opening both setup.exe on the disk or the folder, it opens the file as a background process. I can't seem to figure out how to fix this: running it in compatibility mode doesn't work (not sure if that would anyway) and the icon does not appear on the taskbar.
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