I bought Sims Carnival Snapcity online through EA games and in a boxed set with The Sim City Box which was registered when I bought it. I returned the online version since you had to be connected to the internet to use it back then and I was not always connected. I tried to install the boxed version today on a new computer and it will not accept it. It keeps asking for my email and password and I have tried old known ones and my newer origin account info and it still cannot find the info to allow me access. How can I fix this??