Forum Discussion

mate54's avatar
mate54
Hero+
3 years ago

The Sims Medieval - Registering the game on Origin/EA App

If you own a disk version of The Sims Medieval and have tried to register it on Origin or EA App, you might have been greeted with the following error:

We're sorry, this code cannot be redeemed here. Please redeem your code at the following site: https://www.thesims3.com/myAccount.html.

Unfortunately, the error message points you to the incorrect website, which is used for redeeming The Sims 3 bonus content, and requires 16-digit codes, while The Sims Medieval has a 20-digit code.

To register The Sims Medieval and access your digital download, please follow these steps:

  1. Visit thesims3.com.
  2. Using the Login button on the top left, log in to The Sims 3 website using your EA Account login details. They should be the same as your Origin / EA App login, as this will determine which account the game is registered on.
  3. Once logged in, scroll to the bottom of the page and look for the Register a Game button, or visit this link.
  4. Enter your Sims Medieval code in the 20-digit field, then click Register.
  5. Refresh your Origin / EA App library, and your game should be available for download.

If you also own The Sims Medieval: Pirates and Nobles Adventure Pack, it should be redeemable directly on Origin / EA App. The error above only applies to the base game.

11 Replies

About The Sims Franchise Discussion

Discuss The Sims Medieval, classic The Sims titles, and speculate on the future of the franchise, including Project Rene.7,498 PostsLatest Activity: 12 minutes ago