I tried contacting EA support but (as expected) they couldn't help me either. After googling for HOURS I found a fix for this, but it's pretty complicated. I followed the instructions in this link https://answers.ea.com/t5/Bug-Reports/DipStaged-game-files/m-p/12310842 (downloading python, running the script etc.). I had to run this fix a few times until I noticed the launcher still tried to download one specific file in an endless loop. The file is called "SASFullBuild2.package" and is located at The Sims Medieval\GameData\Shared\Packages. So I guess the download for this one file is broken. I asked a friend of mine, that has The Sims Medieval installed, to send me this one file and voilà, it worked, I can play the game again.
Your method seemed to work, but as you said the SASFullBuild2 is insistent on being downloaded. Would you be somehow able to provide working file?
I'm having the same problem, do you mind sharing that file?
Same issue here. I have buyed the game yesterday and it is in download loop. ☹️ The workaround is not working either. This is disappointing.
@STamas83 , have you talked with EA Help Support? They may be able to add the game directly to your game library.
