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Farilar's avatar
Farilar
8 months ago

I tried contacting EA support but (as expected) they couldn't help me either. After googling for HOURS I found a fix for this, but it's pretty complicated. I followed the instructions in this link https://answers.ea.com/t5/Bug-Reports/DipStaged-game-files/m-p/12310842 (downloading python, running the script etc.). I had to run this fix a few times until I noticed the launcher still tried to download one specific file in an endless loop. The file is called "SASFullBuild2.package" and is located at The Sims Medieval\GameData\Shared\Packages. So I guess the download for this one file is broken. I asked a friend of mine, that has The Sims Medieval installed, to send me this one file and voilà, it worked, I can play the game again.

Arielontko's avatar
Arielontko
8 months ago
@Farilar Hi, sorry but how exactly did you get it to work with this file? I tried to paste it to the folder while it's still downloading (otherwise there no game's folder at all) but it doesn't help, the infinity download continues ☹️
  • STamas83's avatar
    STamas83
    7 months ago

    Same issue here. I have buyed the game yesterday and it is in download loop. ☹️ The workaround is not working either. This is disappointing.

    • Tremayne4260's avatar
      Tremayne4260
      Hero
      7 months ago

      @STamas83 , have you talked with EA Help Support? They may be able to add the game directly to your game library.

      • STamas83's avatar
        STamas83
        7 months ago

        I have contacted them. I have an caseticket for the problem.

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