@Chatskaja I've merged your post with a longer thread about this same issue. Please read through the thread for suggestions.
I have reported this on live chat again and linked them to this thread, and this time they said they've reported it as a bug and I should expect to hear an update in around 7-10 days. Hopefully it will get fixed soon!
Oh, my God, thank you. None of these methods worked, unfortunately. And I don't know how to get a refund for a game I bought. Maybe they will actually fix it....
@Chatskaja , if you need a refund for the game you bought, you need to contact EA Help Support. They will be able to refund your money for you.
@lydia-rose-1211 wrote:I have reported this on live chat again and linked them to this thread, and this time they said they've reported it as a bug and I should expect to hear an update in around 7-10 days. Hopefully it will get fixed soon!
Update: They just refunded me and removed the game from my library, so not looking promising!
