The Sims Medieval issue with downloading

Same issue here. I have buyed the game yesterday and it is in download loop. ☹️ The workaround is not working either. This is disappointing.

@STamas83 , have you talked with EA Help Support? They may be able to add the game directly to your game library.

I have contacted them. I have an caseticket for the problem.

Update. The case has been closed. Issue not soolved. They said that i write the issue in the forum. WTH?

@STamas83 , try once more. Explain that you bought the game and cannot download it. The download process is broken and the game needs to be fixed. We in the Forums do not have the ability to grant refunds or to add the games to your library.

I know that in the forum is not for this. I will try tomorrow again. I will have more time for it.

Also opened a case for this only f*** file to download, thanks guys for your help with the "Dip-Staged"-thing, helped us a lot.

If you have new infos, we are only stuck at the last file...and the one posted here isn't working, unfortunateley, it is the same KB size.

Isabella

hi, sorry, i'm not a native English speaker, but i think with trial and error i found a temporary solution so i'll share with the class. 

1. i downloaded the file that was shared before in this thread, Solved: Re: The Sims Medieval issue with downloading - Answer HQ (ea.com) 

2. i closed the EA App and uninstalled it [maybe unnecessary, but better safe than sorry] and using an instruction from /r/origin i installed Origin

3. i started downloading the game, at first without the expansion pack [maybe unnecessary, but better safe than sorry]. the downloaded game had 5.19 GB too, and it began downloading again after reaching 5.19, but not from the beginning, but from about 3.7 GB. then, without pausing the downloading, i put the downloaded file (point 1) to the folder. C:\Program Files (x86)\Origin Games\The Sims Medieval\GameData\Shared\Packages - is the location in my case, in yours it may be slightly different at the beginning if you chose different location. there was a file with the same name in the folder, but it was about 500 MB [and the new one is over 1 GB]. Windows asked if i want to swap the files, i confirmed. at that time there was a notification on origin about some error, i clicked okay and the downloading paused. after the new file was in the folder, i clicked to continue downloading. then its status changed to "finishing" (or sth like that). after a short while it installed the game, in my native language as i wanted (so there is no problem with language, cause i saw there may be). then you can download the expansion. 

unfortunately my files and saves got lost when origin transformed into ea app, but at least i can play the game from my teenage years again ^^

extra point 4, i didn't try to do it cause i didn't feel like it

4. you can install the ea app again  [if you uninstalled in in point 2] if you still need it [from what i've gathered, on origin there are problems with the friends list, achievements etc)

@lochmelite , thanks for sharing!

Can you provide the link from reddit where you got Origin running/downloaded?

I tried installing it but as soon as i open it, it requires to download the EA app and you can't download the game in Origin.

So the step to uninstall the EA app and installing Origin to get the game files is not working at all.

Thanks in advance.