Forum Discussion

Rathamon67's avatar
Rathamon67
12 years ago
Solved

the sims medieval won't run, excapt as a background process

I purchased The Sims Medieval today along with it's expansion, pirates and nobles. I downloaded and installed the base game. patcher wants to update, so I let it do that..a few times. Then I install ...
  • Teknikah's avatar
    Teknikah
    10 years ago

    The fixes that have been officially put out didn't work for me - the registration, running through origin and updating. I did manage to find my own way of running the game perfectly.

    1. find the TSM.exe in your computer files (should be wherever origin is installed)

    2. run it

    My partner tried this too and can also launch and play it fine. For some reason running it from my origin library just wouldn't work.

Anonymous's avatar
Anonymous
10 years ago

Three days later.... ***crickets***

I was told from an online chat agent that this issue of mine would have to be "escalated" (to whom, I don't know), and that they work very fast so I should be hearing from them very soon.  It's been three days now.  I'm getting a bit annoyed. 

Come on, EA, this problem is happening with many users now.  One user asked for help on this issue, and you asked what kind of system they have.  I replied with detailed information about my system and the problem both for me and on their behalf, since someone from EA asked this question to provide information.  I've done so.  Now please help us. 

***

I call for help to speak with a live agent, and they run me through the usual troubleshooting steps:  restarting, deleting Origin and the files, uninstalling, restarting, installing, and after all is said and done and there's no change (as in, the game still won't run), they end up closing all my tickets citing them as "resolved" - so now all my hard work of getting help from an escalations team will seem as though I didn't need it anymore.

I'm asking that EA get to the bottom of this.  Check my last reply for my system information and know that I've done all the usual troubleshooting steps.

  • Anonymous's avatar
    Anonymous
    10 years ago

    Hi @Marlana74,

    The codes were applied to Origin, but did you uninstall the game completely (ideally using a tool like CCcleaner to remove all the tiny pesky files) and fully reinstall the game through the Origin client?  

    You need to uninstall the obsolete version of the game and use the Origin version instead. You'll find more information about that in our sticky: The Sims Medieval and Windows 8/10 Compatibility.

    Hope that helps.

About The Sims Franchise Discussion

Discuss The Sims Medieval, classic The Sims titles, and speculate on the future of the franchise, including Project Rene.7,501 PostsLatest Activity: 13 hours ago