the sims2 for Intel HD Graphics 520
I installed The Sims 2 to my new laptop. When I try to start the game I get a Direct 9.0c error.
I have Intel HD Graphics 520 in this laptop. Is there anything I can do?
Forum Discussion
EA_Mai
EA Staff
EA StaffHi @idinen646,
Let's try to find the problem. Could you please take a screenshot of the error message and share it with us? When are you getting this error?
Also, could you give us more technical information about your computer? A dxdiag would be very helpful. You can find instructions on how to get a dxdiag here, and you can attach it to your answer.
Thanks 🙂
Mai
Hi @EA_Mai!
My message is in finnish but it's something like "Failed to find any DirectX 9.0c compatible graphics adapters in this system! Please make sure you have a DirectX 9.0c compatible graphics adapter and have installed the latest drivers provided by the manufacturer. The application will now terminate."
I get this error message when I try to start the game. I tried to use this game with compatibility mode, but I still got the same message.
I have HP laptop with Windows 10. Processor is Intel Core i5-6200U, and my graphics card is Intel HD Graphics 520. If you need more information about my laptop, I try to get that dxdiag for you when I'm back home.
Thank you. 🙂
- EA_Mai
Hi @idinen646,
You should check you have the latest Windows 10 compatible drivers for your graphics card installed. If you are not sure, then yes, I would need your dxdiag 😉 You could also try to make sure DirectX is installed correctly by reinstalling it.
If that doesn't help, are you trying to install The Sims 2 through Origin or a DVD?
-Mai
Hi @EA_Mai!
I reinstalled that DirectX but I still got that same error.
I installed the game from PC cd-rom.
What do you want to know from that dxdiag (mine is in finnish)?
It says that I have directX 12.
I attach print screens from my dxdiag here anyway.
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