the sims2 for Intel HD Graphics 520
I installed The Sims 2 to my new laptop. When I try to start the game I get a Direct 9.0c error.
I have Intel HD Graphics 520 in this laptop. Is there anything I can do?
Forum Discussion
EA_Mai
EA Staff
EA StaffThanks @idinen646. I wanted to check mainly the version of Windows and the date of your graphics drivers.
As you installed your game using your CD, I recommend you to get in contact with one of our advisers through EA Help. They might be able to turn your physical copy of the game into digital, which could help fix this issue 🙂
You will find a detailed explanation on how to contact them if you need it here.
If you have any question, don't hesitate to ask 🙂
-Mai
Hi @EA_Mai!
I chatted with EA support. I downloaded that game from origin (support gave me that game).
I tried to start that digital version with compatibility mode (and I had clean booted my computer before that)
but I still got that same error. Is there anything else I could try?
Thank you!
- EA_Mai
Hi @idinen646,
Could you try to update your graphics card drivers? You can find instructions on how to uninstall the current version here. Once done, you should download and install the most recent version available here: https://downloadcenter.intel.com/download/26563/Intel-Graphics-Driver-for-Windows-15-45-?product=88355
Let us know if that helps 🙂
-Mai
