When EA can fix the newer generations CPU problem of the Sims Medieval???

I heard the same problem of the Sims 3 has been fixed, wonderful! But when for the Sims Medieval? 

And here is a problem, the truth is I never played it since 12th gen CPU came out (was busy at fighting certain virus), and I didn't know this game has this problem, yet I recommended my friend to buy legit version on EA and try it, sadly he is using 13rd gen CPU (I use 14th gen CPU).

So now, he is angry because the store page of the Sims Medieval doesn't warn potential buyers that this game has this problem, and now he can't refund it (I personally never refunded games on Origin and EA APP, I don't know rules and details), so, can I take it as formal organised fraud via internet platform virtual products? (currently registered by local police, no matter the result, all personal legal rights reserved)

I have found some walkaround online, well, here is the result:

1. There is a patch that similar to the one of the Sims 3, I tried, not working.

2. There is a method that using only one CPU for EA APP, the Sims Medieval can launch up yet the performance of the Sims Medieval launched under this method runs poorly, uninterrupted lag (short-fast frozen) happened, worse than my old computer with 9th gen CPU.

Plus, I somehow don't really trust those walkarounds, sounds like temporary plan.

Please, if you want to reply anything big-mouth like "then why don't you play on your old computer", "buy a computer with 11th gen CPU", "why those workaround worked on others not you, so it's your problem", save your time, your mother carried you for nine months not for you speaking like this (sorry for this comment, I had enough on other certain platforms).

For serious replies, thank you for your caring and waiting for your valuable answers, no matter you are a community volunteer or staff of EA.

Thank you.