Can't play Sims Freeplay on my Chromebook anymore

Chromebook is not an authorised platform for the Sims FreePlay, thus support can not replicate your issue to verify it and they have no obligation the help you regarding this platform but you can contact support to see if they are willing or able to do anything for you

Only tablets and phones are approved platforms for this game

Contact support > green ... button > info > online support > top right in pop up > Square talk bubble