Forum Discussion
@meganloveschu wrote:I got the new update for the sims freeplay however, every minute i get an ad from osris which i dont actually need since i own enough lp if necessary to skip. I cant really do ANYTHING without an ad popping up and i dont think i should be getting nearly as many as im recieving.
Me too but now ad didn’t close all the way the screen is black and my game won’t appear! This is the second time it’s happened!
The screen going black and or kicking you out when ads appear is not normal
You can disable ads at VIP 3 and if you do not like them (when it works properly) I highly recommend paying enough to get to VIP 3
but, this is not your main issue, contact support
This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you
Contact Firemonkeys support: https://help.firemonkeys.com.au/hc/en-us/requests/new or get there in game: green ... button at the bottom of the screen; Talkbubble with ?
I personally can not sign in with chrome, so you might need to try different browsers
Or contact support via FB or Twitter, links are at the bottom of the page
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