Forum Discussion

QueenKatrien's avatar
QueenKatrien
6 years ago
Solved

Game crashes while visiting the castle

When one of my Sims visits the Castle to make a decree in the Throne Room the game crashes; I can't do anything anymore. When I close the game and reopen it, all Sims stopped their activity and I hav...
  • EA_Mai's avatar
    EA_Mai
    6 years ago
    Hi @QueenKatrien @JulieDeGroat @minicha-em,

    Thanks for letting us know about this issue! Once you update your game to the latest version (Eco Lifestyle), this should no longer happen.

    For anyone reading this thread - please, let us know if that's not the case for you!

    Thanks,
    -Mai
minicha-em's avatar
minicha-em
Hero+
6 years ago

@QueenKatrien @JulieDeGroat 

Sorry for the late reply, I have not yet unlocked the Castle and don't know what the issue could be.

I didn't see a point in replying when I had nothing to say.

I now see you have some "me too's" and it is not a singular occurrence.

I've asked people who know more about the Castle than me, to help.

Meanwhile, could this be a device/OS issue?

Are you on Apple or Android?

As for now, all I can do is direct you to support, I'll link it below.

This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you
Contact Firemonkeys support: https://help.firemonkeys.com.au/hc/en-us/requests/new or get there in game: green ... button at the bottom of the screen; Talkbubble with ?
I personally can not sign in with chrome, so you might need to try different browsers

I wish you luck

  • JulieDeGroat's avatar
    JulieDeGroat
    6 years ago

    thanks!  It's frustrating, lol, to have this happen.  But I'll use the link you provided and see what can be done. 🙂

    • QueenKatrien's avatar
      QueenKatrien
      6 years ago

      I contacted the help center and they told me to skip the task, using LP. They gave me the LP's I lost.

      Didn't try it since ...

      • EA_Mai's avatar
        EA_Mai
        Icon for EA Staff rankEA Staff
        6 years ago
        Hi @QueenKatrien @JulieDeGroat @minicha-em,

        Thanks for letting us know about this issue! Once you update your game to the latest version (Eco Lifestyle), this should no longer happen.

        For anyone reading this thread - please, let us know if that's not the case for you!

        Thanks,
        -Mai

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