Horses stuck in wall of stable
Tech support says open ticket, but when I try, it keeps bringing me to known issue article and I can't submit anything to get it fixed. Assistance?
Forum Discussion
I filled in all of the fields and there is no option to submit once I am taken to the articles. It actually takes me
Back to the beginning with the fields filled in like I had done. If I go through it again to submit, it takes me back to the articles etc.
Back to the beginning with the fields filled in like I had done. If I go through it again to submit, it takes me back to the articles etc.
@kita1078 Ok, let try this - Ill take a screenshot of every steps and you tell me where you see things differently. If you could take a screenshot as well it would help.
- I go to https://help.firemonkeys.com.au/hc/en-us/requests/new?ticket_form_id=46384
- Fill in Player ID:
- After selecting continue filling in details:
- After selecting continue:
- After continue:
- After hitting submit I get the following as I am not logged in:
Where are we going wrong 🙂 ?
That end part is something new. Did you get an email like it said in the top of that last screenshot?
- ApprovedMy horse is still stuck and I am not able to submit anything. Any suggestions?
- Approved
Hi @kita1078,
Can you try to submit the report using a different browser to see if it works? Because the only solution for a stuck horse is to contact support. :/
- ApprovedI didn't receive an email at all about submitting anything.
- ApprovedAh yes. I click that I'm not a robot and choose the pictures and it brings me to the troubleshooting article.
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