Seen that people in the forums had this issue back in 2015. I spend a lot of time, money, and energy into all my sim games. I'm not able to enter the dog agility area. Sometimes when my sim can get inside he gets stuck and there is no way to send him home or get him out. Issue needs to be resolved, its 2024.
This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you
Contact support: Get there in game: green ... button at the bottom of the screen; info > online support
Or use the web https://help.ea.com/en/help-top-issues/?product=the-sims-freeplay
Or contact support via FB or Twitter, links are at the bottom of the page
On my tablet with my Facebook unlinked, I was able to start and progress in the dog agility hobby.
