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dorian7109's avatar
2 years ago

I can’t download sims FreePlay additional content

My iPad has enough storage but it keeps saying there’s a download error. I’ve tried deleting some apps but it still didn’t work. It always stops at 98% and then after a while it says download error. I can’t progress in the game without downloading that additional content. My iPad is also up to date. 

1 Reply

  • Hard to say without knowing what model of iPad you have

    iPad 4th gen - up to date iOS 10.3.4

    iPad 5th gen - up to date iOS 16.7.7

    iPad 6th gen - up to date iOS 17.4.1

    iPad mini 4 - up to date iOS 15.8.2

    iPan mini 6 - up to date iOS 17.4.1

    etc

    Apple have a tendency to not show the correct amount of free space you have

    To be sure, you need a large amount of free space, up to 20-25GB

    move pictures and video to cloud or other external storage

    close all other apps

    Again, since I don't know your model of iPad I can't say if your RAM is too small but Apple are not generous with RAM

    If your RAM is 1 or 2GB, it is possible that it can not handle the update without deleting every single other app on your iPad

    Even a factory reset might not work if the RAM is that small

    have you tried a different connection?

    if you use a VPN, turn it off

    Contact Apple regarding this issue, if you don't want to switch to another device

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