I cannot do get my sim to cry to be picked up

I'm having the same problem. It's on the kid, and no matter who I click on, it's not one of the options. I've tried with people the baby knows and new ones, I tried when he's inspired vs if I let him get unhappy. There seems to be no solution. I feel like it must be an easy answer because no one seems to have an answer.

I attached a screenshot in case that helps. Any suggestions?