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EA_Spectre
Community Admin
12 years agoPlease read our FAQ about the Online Store & Purchases here:
http://answers.ea.com/t5/The-Sims-FreePlay/FAQ-Online-Store-amp-Purchases/m-p/1297750
If this cannot help you, please get in contact with the Firemonkeys support team directly:
http://answers.ea.com/t5/The-Sims-FreePlay/INFORMATION-How-to-contact-customer-support/m-p/1877383
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