Forum Discussion

Anonymous

9 years ago

SolvedApproved

I unable to go back to the park even the puppy is floating at the park.

It says the pet cannot move to out of their home if the person does not set down the pet. What is happening? How to solve?

EA_Mai
9 years ago
This issue has been resolved for future players. If you are experiencing this issue in Update French Romance, please follow the instructions in this article to open a ticked with Firemonkeys support: https://help.firemonkeys.com.au/hc/en-us/articles/235976908-Puppy-is-missing-floating-or-invisible-

Thanks,

Mai

Anonymous

9 years ago

Approved

My puppy is floating in the park and all my Sims walk over him. The sim doing the quest can't go to park because he is 'holding a pet' but he is not.

I have done everything Firemonkeys suggest but nothing worked

My game is on Cloud, and I was wondering if you could help.

Thanks

EA_Mai
EA Staff
9 years ago
Hi @BethDen,

I merged your thread here because we are talking about this issue in this thread 😉

If you already uploaded your game to the cloud, please, open a ticket with Firemonkeys support team so they can help you. You have instructions on how to do so in this article (Technical support section).

Let us know if you have any questions 😉

-Mai

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